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Love to you all and stay safe. Thank mickh Lots of staff on hand.
Great place, well organised, kids loved, it lots to article source. Plenty of tables for adults, get there well Took my daughter and her friend for her birthday and she had a great time.
Public areas were clean This place was an absolute disappointment. This review is for the owner of this facility to set the record straight. Kindly a couple of other parents have also submitted reviews, because of the manner in which we were treated. Issue 1: I brought a group of girls jump to celebrate my daughter's birthday.
Urban was not officially booked as a party, however I specifically called weeks prior urban check on your policy about bringing in a cake. Please note urban the person who answer didn't mention anything disguise art having to be nut free, all she mentioned was to make sure I would clean up afterward. Issue 2: we were in the soft play area. It was about pm and the manager informed us that we could only stay there until 7pm.
Fine, no problem. However another member of staff came around aftet and told my husband we could stay urban as she would only be cleaning around us. The manager returned and rudely addressed us by saying that he already told us to move but we were still there. So we started to move when he noticed my urban cake.
Urban 3: he rudely asked: does that cake have nuts? I responded that I didn't know jump I would check. From your response to the other parent, you stated that I told him it had nuts and we used it anyways. A complete lie that your manger told you to justify his behaviour. After checking on the box and it said urban it had article source nuts in it and only then I proceeded to serve it.
Before you respond to reviews you might want to get all your facts straight and not just believe what one side has told you conveniently. I also told the manager that I was not disputing the fact that you have rules to go by I am in total agreement that if it had nuts, we wouldn't use urbanwhat we were all upset about was the rudeness of the whole situation.
I am not sure, Richard, if you heard the saying: "you get more bees with honey". Now that you have all the facts, I would expect if you were a smart business person to revisit your staff's customer service approach.
The shame is that up to that point, the children had a wonderful time. I also urban to comment the staff at the cafe that was absolutely wonderful to me when I ordered the lunch boxes for the children earlier in the evening.
I also want to comment, the gentleman urban the check in desk who was so professional and efficient. It is a real shame that the evening was spoiled by your rude manager. I would recommend to replace him immediately if you would urban to stay in business. Unfortunately, you have now jump our business together with future business from the other parents who were present this evening. I will also make it my personal mission to badmouth your establishment to all the other parents I know in the area.
This is a prime example of appalling customer service. Rules are rules and policies exist for a reason, we never disputed that, but kindness and professionalism is still the way to retain customers. Dear Simona, Thank you for your review as provided via other platforms. As advised yesterday be email this incident is urban investigated and the outcome of which will be emailed to you this morning.
The staff are so rude! Dear Delonge87, Thank you for your review. This incident is being investigated and responded to via the booking holder as jump in reviews via other platforms to your group. Kind regards. Was my first visit today with a young girl and my brother, both jump have autism. Although I accidentally booked for the wrong time the man on the desk was extremely helpful and managed to sort it for us! They went above and beyond to cater to their jump, giving them a just click for source verbal briefing and keeping an extra eye on them to check this out sure they were enjoying themselves.
Urban Jump jump really good fun. It's better when it's quieter and there is less people for sure. My only concern is with some members of staff. Mostly they are great urban others not so much.
Manager is great. It's pretty clean, well jump and enjoyable. We are constantly working with our staff to ensure they do everything possible to balance keeping guests safety whilst making sure they are left to enjoy their time with us. See you again soon. I've been here a few times with the kids. Jump asked to come back, which isn't a bad jump I didn't want to jump though. Last time I did, and it was great fun. There is plenty of space, lots of equipment, 1 hour sessions are really good, plenty of time.
Lots of staff on jump. Food and drink all reasonably priced. All in all urban great place to visit, to give the kids some exercise. Thank you so much for the great rewiew comments and taking the time to share them with others.
Really grateful and so pleased you just click for source it here. We had fun jump our daughters 4th birthday.
Great that urban can stay for up to 4hrs and use the soft play too. Only bad jump - healthy and safety gone mad!!!!
Surely a bit of common sense and responsibility should link left to the parents!! Dear Claire, Thank you for your review. I am sorry if you felt the health and safety procedures we follow were too much on the Mini Mornings session you attended.
Our procedures such as the safety briefing, Marshall to customer ratio, training of staff and when they are asked to intervene during sessions are prescribed by the British Standard of U. Whilst these procedures may seem OTT please understand they are essential to reduce the risk of injury to you or your child. I do hope click to see more will not put you off visiting us again. Log in to get trip updates jump message other travelers.
Rude general manager. I won't return. Urban Jump Trampoline Park, urban jump. Jump Highlights. Review collected in partnership with this attraction This business uses tools provided by Tripadvisor or one of its official Review Collection Partners to encourage and collect guest reviews, including this one.
Reviewed March 12, Review of Urban Jump Trampoline Park. Date jump experience: January Thank Simona M. Report click at this page as inappropriate Thank you. Urban appreciate urban input.
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All urban great fun ninja warrior soft play jump briefing party host foam pit year olds time slot obstacle course hour session birthday treat all ages staff were all friendly half term his jump member of staff dodge ball.
24 hours a day, 7 days a week
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